Game Rules
In order to play any of the Arab Millionaire games, you must abide by the rules outlined in the Terms and Conditions. Failure to abide by such rules can lead to the forfeiting of any funds deposited, or any money won. Such rules include but are not limited to the following:
Upon Registration
- You must register and provide complete and accurate information
- You must provide your full, official name (no nicknames) that matches your identification card and payment methods
- You must choose a username and a secure password.
- You must be at least 18 years of age
- You can only have one account. Any money won as a result of opening multiple accounts is forfeited.
- You must verify your email or phone number by either clicking a link that will be sent to the email account you provide or entering the PIN Code sent to the phone number you provide.
- You must read and accept our Terms and Conditions and Privacy Policy.
- You can only register and play from available countries. (See list of blocked countries below)
- You must notify us if you are a Politically Exposed Person (PEP) or immediate family member of a PEP as defined in Section 4.8 of our Terms and Conditions.
Upon Deposit of Funds
- You can deposit funds into your user account by clicking on “Buy Collectables” and following the steps.
- All information related to your funds can be found under the “Balance” page.
- You may not deposit funds that originate from any illegal activity or source, or that are tainted or associated with any illegal or ill-gotten means.
- You may not make a deposit using a credit card or other payment method that doesn’t belong to you, regardless of if you received permission to do so from another person
Upon Withdrawal of Funds
- You can withdraw funds from your account by clicking on “Withdraw Winnings” on the “Balance” page, and choosing the preferred method for receiving the funds.
- The amount You wish to withdraw must be a minimum of $100.
- The withdrawal amount must be less, or equal to, the amount available in your account.
- You cannot withdraw funds prior to playing with at least 50% of the amount You deposited (excluding any winnings).
- You can only withdraw funds to the same payment method from which the deposit came from and to an account that matches the name registered by You.
- You cannot withdraw any funds until you have made at least 1 deposit using real money.
- You cannot withdraw any promotional money. All winnings from the Wheel of Fortune and Daily Quiz are considered promotional money. However, any winnings resulting from playing Arab Millionaire with promotional or real money can be withdrawn.
- Please note that the intermediary banks charge for wire transfers. We do not control or know how much they will charge, since it is an international wire transfer.
Providing Documents
- If you are requested to provide documents to verify your identity, address, payment method, source of funds, and/or source of wealth, you must provide such valid documents within 30 days or your User Account will be restricted.
Blocked Countries
- As a result of restrictions related to our business license, we currently cannot operate in all countries. We are working on addressing this. The countries we cannot operate in at this time include: Estonia, Ethiopia, Iran, Netherlands, North Korea, Pakistan, Serbia, Sri Lanka, Syria, Trinidad and Tobago, UK, US and Yemen.
Prize Winners
- All prizes must be claimed within 6 months of the date won. Smaller prizes that are automatically put in your wallet will be considered as claimed.
- All prizes over $250,000 USD for any game offered by ArabMillionaire, will be paid to the winner(s) over a two-year period in equal monthly installments.
- All prizes for any game offered by ArabMillionaire, between $10,000, and $250,000 USD, will be paid to the winner(s) over a one-year period in equal monthly installments.
- Each drawing ticket is treated independently. Therefore, if you buy multiple tickets with the same number set, each ticket wins. However, you can only win the 1st Prize (Grand Prize) once per drawing as described below.
- Charities receive 20% of the 1st Prize and 2nd Prize amounts. Winners receive the remaining 80 percent of the 1st Prize and the 2nd Prize. All other prizes are paid 100% to the winner.
- In the unlikely event there is more than one 1st Prize (Grand Prize) winner, the winners share the 80% of the Grand Prize allocated to the winners. The share of each winner depends on how many tickets each winner purchased that match the winning ticket. For example, if 1 Grand Prize winner bought 1 ticket that matches the winning ticket and another Grand Prize winner bought 2 tickets that match the winning ticket, the Grand Prize is divided ⅓ and ⅔ among them.
Purchases and Refunds
- $1 gets you 1 Token used to enter the Fooz drawing or the Scratcher Games.
- To receive Tokens, you must purchase Collectable cards.
- All sales are final as entries are applied instantly to a drawing. There are no refunds, cancellations, returns or changes after any purchase, without exception
- When you have both promotional tokens and real money in your wallet, the promotional tokens will be used first, and the real money will be used once all the promotional tokens are used up
Complaints and Disputes
- If You have a complaint, You may contact our customer service as indicated on the Company Sites at support@arabmillionaire.com.
- ArabMillionaire Limited will use its best efforts to resolve a reported matter promptly, and within 60 days of receiving a dispute.
- If You disagree with a final decision resolution of the Company in respect to Your claim and/or dispute and would like to contest it, you can refer the dispute to the below registered Alternative Dispute Resolution (ADR) entity after you have exhausted the Company’s complaint procedure. The conclusions of the ADR entity are binding upon You and the Company. The contact information for the ADR entity is as follows:
ProMediate (UK) Limited
Brow Farm Top Road Frodsham Cheshire WA66SP
Telephone: +44 0203 621 3908; +44 07827 961764
Email: enquiries@promediate.co.uk
- You may also bring Your claim and/or dispute to the Malta Gaming Authority (MGA), at the below provided contact information. However, only complaints alleging the Company is partaking in services that are unlawful, unsafe, unfair, or not transparent should be brought to the MGA. The MGA may refer you to the ADR entity if it determines the matter falls under the ADR entity. The contact information for the MGA is as follows:
Malta Gaming Authority
Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Telephone Number: +356 2546 9000
Email: support.mga@mga.org.mt
General
- You cannot be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or any third party’s participation in any of the Games.
- You cannot use any software assisted methods or techniques or hardware devices or robots during your participation in the Games.