Terms & Conditions
Table of Contents
- Your User Account.
- Your Obligations as a User.
- Exceptional Circumstances.
- Responsible Gaming.
- Anti-money Laundering Reporting.
- Intellectual Property
- Complaints and Disputes.
- Limitation of liability.
- Breaches, Penalties and Termination.
- Applicable law and jurisdiction.
- Rewards and Promotional Policy.
1.1 ArabMillionaire Limited (the “Company”) is a limited liability company, incorporated in Malta and subject to Maltese law, with registration number C 81104, and registered address at 23, Office 2, Triq Giuseppe Calleja, Swatar, Msida MSD2270, Malta.
1.2 ArabMillionaire Limited is licensed and regulated by the Malta Gaming Authority, with license number MGA/B2C/425/2017.
1.3 ArabMillionaire Limited offers games that will from time to time be available on its Sites (the “Games”). The Company reserves the right to add and remove Games from its Sites at its own discretion.
1.4 These Terms and Conditions regulate the usage of the Games provided on any Company Sites, including its Website, Mobile Application, and other software belonging to, or licensed to, ArabMillionaire Limited (the “Software” or “Site(s)“).
1.5 These Terms and Conditions establish the entire agreement between individuals playing the Games (“You” or “User(s)”) and ArabMillionaire Limited, and supersedes any prior agreements — whether verbal, written or electronic — between You and the Company.
1.7 By ticking the “ACCEPT” box, You signify to the Company that You have read, understood, and accepted these Terms and Conditions which constitute a binding agreement between You and ArabMillionaire Limited.
1.8 You must read these Terms and Conditions carefully in their entirety before You tick the “ACCEPT” box. If You do not agree with any provision of these Terms and Conditions, You must not use or continue to use any of the Sites or Software belonging to, or licensed to, the Company.
1.9 ArabMillionaire Limited reserves the right to modify and amend these Terms and Conditions at any time. The version of this agreement is 2.0, updated on 4 September 2018, and valid until a new version is in place. You will be notified of any changes to the Terms and Conditions in advance and You must re-confirm your acceptance. If You do not agree to the updated Terms and Conditions, You must stop using the Sites and Software.
1.10 It is your responsibility to review these Terms and Conditions, together with the specific rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. In addition to receiving a notice, You can identify whether these Terms and Conditions have been amended by referring to the version number and the date of the Terms and Conditions stated in section 1.9 above.
1.11 The English version of these Terms and Conditions shall prevail in any case, notwithstanding that these Terms and Conditions may be translated in different languages.
1.12 Bold headings used in these Terms and Conditions are used to guide the reader and are not in themselves used to regulate usage of the Software or Games.
1.13 The violation of any provisions in these Terms and Conditions could result in the closure of your User Account and the forfeiting of any funds deposited, or any money won.
2.1 User Registration
2.1.1 In order for You to be able to participate in the ArabMillionaire Limited drawings or prizes using any of the Software, You must first register with ArabMillionaire Limited and open an account (the “User Account” or “Player’s Account”).
2.1.2 In order for You to register, You must affirm that you are 18 years of age or older. If You are under 18, any money played will be returned and any winnings shall be forfeited.
2.1.3 You are only allowed to have one User Account. If You attempt to open more than one User Account, all accounts You open may be blocked or closed. If You notice that You have more than one User Account under different names, You must immediately notify ArabMillionaire Limited.
2.1.4 A request to open a User Account is done by You personally filling out the registration form and submitting it to ArabMillionaire Limited through any of its Sites. You must enter correctly all mandatory information requested on the registration form, including, but not limited to, your first name, surname, place of residence, telephone or mobile phone number, date of birth, valid email address, and gender.
2.1.5 The first name and surname you provide should be your complete, official name, as opposed to any nicknames, and must match the name on any form of payment you use to make deposits and accept withdrawals.
2.1.6 It is your responsibility to ensure that the information You provide is true, complete, correct, and kept up to date.
2.1.7 Certain countries listed on our website are blocked from playing on Arab Millionaire Limited Sites. If you circumvent this block, any funds deposited, or any money won, shall be forfeited.
2.1.8 As a part of the registration process, You will have to choose your username and password in order to login into the Sites. It is your sole and exclusive responsibility to ensure that your login details are kept secure. You must not disclose your login details to anyone. ArabMillionaire Limited is not responsible for any abuse or misuse of your User Account by third parties due to your disclosure of your login details to any third party, regardless of whether such disclosure was unintentional, accidental, or passive.
2.1.9 ArabMillionaire Limited reserves the right to refuse to register an account or to close your User Account at the Company’s sole discretion. However, all money in your User Account will be sent to You, and all contractual obligations already made will be honoured unless otherwise stated in these Terms.
2.2 Deposits into User Accounts
2.2.1 You can deposit funds into your User Account by clicking on “Deposit Money” on the “My Wallet” page, and can use any of the specified deposit methods, which may be amended from time to time. Details regarding processing time and fee structure for the payment methods utilized, which may be amended from time to time, are available on the My Wallet page, and on the deposit and withdrawal page.
2.2.2 All information related to your funds can be found under the “My Account” and “My Wallet” pages of the Sites.
2.2.3 You may not deposit funds that originate from any illegal activity or source or that are tainted or associated with any illegal or ill-gotten means. Such actions will result in the forfeit of any funds deposited, or any money won.
2.2.4 You may not make a deposit using a credit card or other payment method not in the name you used to register your User Account, regardless of if you received permission to do so from another person or if the other person is your close relative. Such actions could result in the forfeit of any funds deposited, or any money won.
2.2.5 ArabMillionaire Limited will accept payments made according to the currency of your credit card or other payment method. Accepted currencies for payments may vary between markets, and for some markets, the Company may accept multiple currencies. The exchange rate used by ArabMillionaire Limited, or a third-party online payment service provider, will be determined at the time of the transaction. Exchange premiums and/or transaction fees are payable by You.
2.2.6 ArabMillionaire Limited charges transaction fees for processing deposits. Fees are mostly 3rdparty charges and may change over time and current fee structures are specified on the Sites and/or during the deposit flow.
2.2.7 ArabMillionaire Limited reserves the right to allow minimum and maximum deposit levels, as specified on the Sites, and which may be amended from time to time.
2.2.8 ArabMillionaire Limited will request that You provide the Company with additional information or documents to verify your identity, address, payment method, source of funds, and source of wealth, including but not limited to, when You deposit an accumulated amount of €2,000 over a 180-day rolling period, an accumulated amount of €150 over one month using cash-like payment methods, at first deposit of any amount for certain countries, and again when the amount deposited reaches €6,500 over a 180-day rolling period, and when you deposit €1,000 or more in one day.
2.2.9 Depending on which threshold referenced above is reached, the documents will include a valid government issued document proving identity, such as a photo ID or passport; a valid document proving address that is not more than 3 months old, such as a utility bill with a name and address; a document showing the payment method for the last deposit made, such as a bank statement, an income tax return, photocopies of a credit card, screenshot of an eWallet account, or screenshot of an SMS receipt; and a declaration of source of funds with a document showing where funds for the last deposit were obtained from.
2.2.10 Once the request for documents is made, withdrawals will be blocked until the documents are received. If You fail to provide the Company with the requested documents within 30 days, or if such information or documents prove false or misleading, your User Account will be blocked, suspended or closed, and any money deposited or won could be forfeited.
2.2.11 ArabMillionaire Limited is not a financial institution and thus should not be treated as such. Your User Account will not accrue any interest on deposited amounts.
2.3 Withdrawals from User Accounts
2.3.1 You can withdraw funds from your account by clicking on “Withdraw Money” on the “My Wallet” page, and choosing the preferred method for receiving the funds listed there. The amount You wish to withdraw should satisfy all the below requirements:
– A minimum of €50;
– Be less, or equal to, the amount available in your account less the minimum withdrawal fees; and
– You cannot withdraw funds prior to playing with at least 50% of the amount You deposited (not including any winnings).
2.3.2 Promotional money transferred to your ArabMillionaire Account by ArabMillionaire Limited can only be used to purchase tickets on the ArabMillionaire website and cannot be withdrawn. However, winnings resulting from purchases with this promotional money can be
2.3.3 Notices for withdrawal of money can only be made via the Company Sites. Requests made by email or telephone are not accepted.
2.3.4 Funds can only be withdrawn to the same payment method from which the deposit came from and to an account that matches the exact name registered by You. You will be liable for paying any fees resulting from any money that has to be refunded.
2.3.5 Details regarding processing time and fee structures for withdrawals of funds, which may be amended from time to time, are available on the “Withdraw Money” page and the Sites.
2.3.6 Prior to remitting funds to a User or paying a winner, ArabMillionaire Limited may take such time as is reasonably necessary to: 1) verify the User’s registration; 2) verify the playing of a game by the User; 3) conduct security and other internal Know Your Customer (KYC) procedures in relation to the User’s Account; and 4) ensure that the rules have been complied with.
2.3.7 ArabMillionaire Limited will request that You provide the Company with additional information or documents to verify your identity, address, payment method, source of funds, and source of wealth, including but not limited to, when you request to withdraw €50 or greater. Depending on the amount to be withdrawn, such the documents will include a valid government issued document proving identity, such as a photo ID or passport; a valid document proving address that is not more than 3 months old, such as a utility bill with a name and address; a document showing the payment method for the last deposit made, such as a bank statement, an income tax return, photocopies of a credit card, screenshot of an eWallet account, or screenshot of an SMS receipt; and a declaration of source of funds with a document showing where funds for the last deposit were obtained from.
2.3.8 Once the request for documents is made, withdrawals will be blocked until the documents are received. If You fail to provide the Company with the requested documents within 30 days, or if such information or documents prove false or misleading, your User Account may be blocked or closed, and any money deposited or won could be forfeited.
2.3.9 Once all requested documents are submitted and verified by the Company, ArabMillionaire Limited will process the withdrawal in no later than 5 business days.
2.4 Payment of Winnings
2.4.1 Payment of Winnings are credited to your User Account.
2.4.2 The Grand Prize will be paid to the winner(s) over a two-years period in equal monthly installments.
2.4.3 The Grand Prize is shared 80 percent for the winners and 20 percent for charities.
2.4.4 If there is more than one Grand Prize winner, the winners will equally split the 80 percent of the Grand Prize amount.
2.4.5 It is strictly prohibited for Users to transfer funds to other Users via User Accounts.
2.4.6 ArabMillionaire Limited will request that You provide the Company with additional information or documents to verify your identity, address, payment method, source of funds, and source of wealth, prior to paying the Grand Prize or other large prizes. Payments cannot be made until the documents are verified to the satisfaction of the Company. In addition to the documents required for deposits and withdrawals referenced in sections 2.2.8 and 2.3.7, such documents will include a bank statement in the name of the User, a bank reference letter, a photo of the User while holding an identification document, and any other document requested by the Company.
2.4.7 If ArabMillionaire Limited mistakenly credits your User Account with funds that do not belong to You — as a result of human, technical or other error — the amount will remain the property of ArabMillionaire Limited and will be deducted from your User Account as soon as the Company becomes aware of the mistake. If You withdraw funds that do not belong to You, without prejudice to other remedies and actions that may be available by law or otherwise, the funds will constitute a debt owed by You to ArabMillionaire Limited. You are obliged to immediately report any incident of mistaken crediting to ArabMillionaire Limited via email to firstname.lastname@example.org.
2.5 No Refunds
2.5.1 Once you click on “Buy,” all sales are final as entries are applied instantly to a drawing. There are no refunds, cancellations, returns or changes after any purchase, without exception.
2.6 Closing of User Account
2.6.1 If You wish to close your account, You may do so at any time by contacting customer support via email. The Company will return all funds from your User Account to You subject to the deduction of relevant money withdrawal charges and subject to the terms stated in Section 2.3 above regarding Withdrawals.
2.6.2 ArabMillionaire Limited reserves the right to close your User Account without any obligation to state a reason or give prior notice, and may refund You the balance available, subject to the deduction of relevant withdrawal charges and provided that the closure of the Account did not result from activities in violation of the provisions of these Terms and Conditions.
2.7 Inactive and Dormant User Accounts
2.7.1 An inactive account is an account containing funds that have not been accessed for 90 consecutive days. For inactive accounts, the Company reserves the right to charge the equivalent of €5 per month in maintenance fees, for as long as there are funds in the inactive account. You will be notified of such fees incurred 30 days prior. Such fees may be refundable if inactivity was due to health reasons, or other reasons deemed justified by the Company.
2.7.2 A dormant account is an account containing funds that has not been accessed for 30 months. Dormant accounts will be suspended and funds will be forfeited.
2.7.3 Users who wish to recover funds held in dormant, closed, suspended, blocked or otherwise excluded accounts, are advised to contact Customer Support via email at email@example.com.
3.Your Obligations as a User
3.1 Declaration and Warranties
You hereby declare and warrant that:
3.1.1 You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Site;
3.1.2 It is your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games
3.1.3 You are not registering from any blocked countries listed on our website and/or any countries that are included in sanctions lists published by the FATF, the European Union and the United Nations Security Council.
3.1.4 With regard to any winnings You receive from the Company, You are solely responsible for reporting, and accounting for, any taxes applicable to You under relevant laws;
3.1.5 You participate in the Games for entertainment and/or recreational purposes only in your own personal, non-professional capacity;
3.1.6 You participate in the Games on your own behalf and not on behalf of any other person;
3.1.7 All information that You provide to ArabMillionaire Limited during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify the Company of any changes of such information by updating your Profile in the Site or by sending an email on firstname.lastname@example.org;
3.1.8 The money that You deposit into your User Account is legal and in particular, does not originate from any illegal activity or source;
3.1.9 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or any third parties’ participation in any of the Games, and shall not use any software assisted methods or techniques or hardware devices during your participation in the Games. The Company does not allow any kind of robots or programmed devices in Game play. ArabMillionaire Limited hereby reserves the right to invalidate any participation in any Games in the event of such behaviour;
3.1.10 Games played on the Sites should be played in the same manner as games played in any other setting. This means that Users should be courteous to each other and avoid rude or obscene comments;
3.1.11 You shall comply with all the rules of the Games;
3.1.12 You understand that ArabMillionaire Limited reserves the right to terminate or change any Games or events being offered on the Sites, and to limit and/or refuse the purchase of tickets.
4.1 ArabMillionaire Limited reserves the right to cancel, and/or declare your participation in a Game fully or partially void, if the Company, at its own discretion, deems that any of the following circumstances have occurred:
- You, or people associated with You, directly or indirectly influenced the outcome of a Game;
- You, or people associated with You, directly or indirectly violated the rules of the Company;
- the result of a Game has been directly or indirectly affected by criminal activity;
- purchases were accepted during periods when the Software experienced technical error, mistake, misprint, system malfunction, force majeure or other error, and otherwise would not have been accepted but for this error.
4.2 ArabMillionaire Limited is not liable for any damages or losses deemed or alleged to have arisen out of, or in connection with, any of the Software or its content, including but not limited to: the loss or corruption of data; delays or interruptions in operation or transmission, communication or line failure; any person’s misuse of the Site or its content; or any errors or omissions in content.
4.3 ArabMillionaire Limited is not liable for any server disruptions, downtime, lagging or any technical disturbance to any Games during play.
4.4 Should the User become aware of possible error or incompleteness in the Software, the promotions, or the Sites, the User agrees to refrain from taking advantage of such error. Moreover, the User agrees to immediately report any error or incompleteness to ArabMillionaire Limited.
4.5 ArabMillionaire Limited reserves the right to remove any Game from the Site at any time. If an error or incorrect behaver is detected in any event or Game which affects pay-out, Game data or other balances, that may be due to misconfiguration or a bug, the event or Game will be cancelled and removed from the Site. The User’s balances and account details may be altered in such cases in order to correct any mistake.
4.6 ArabMillionaire Limited reserves the right to withhold payments, where it suspects, or discovers evidence of, manipulation of the Sites. Criminal charges will be brought against any User or any other person(s), who manipulate the Sites or attempt to do so.
4.7 Politically Exposed Person (PEP)
4.7.1 Upon registration, you must notify the Company if You are a PEP by sending an email to email@example.com. A PEP is defined as a natural person who is or has been entrusted with a prominent public function shall include:
- Heads of State, Heads of Government, Ministers and Deputy and Assistant Ministers and Parliamentary Secretaries;
- Members of Parliament or similar legislative bodies;
- Members of the governing bodies of political parties;
- Members of superior, supreme and constitutional Courts or of other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances;
- Members of courts of auditors, Audit Committees or of the boards of central banks;
- Ambassadors, Charge D’Affaires and other high-ranking officers in the armed forces;
- Members of the administrative, management or supervisory boards of State-owned enterprises;
- Anyone exercising a function equivalent to those set out in paragraphs (a) to (f) within an institution of the European Union or any other international body;
With respect to the term ‘immediate family members’ of PEPs the term shall include:
- the spouse, or a person considered to be equivalent to a spouse;
- the children and their spouses, or persons considered to be equivalent to a spouse; and the parents.
4.7.2 ArabMillionaire Limited will request that You provide the Company with additional information or documents to verify your identity, address, payment method, source of funds, and source of wealth if you are a PEP, if any suspicious behaviour is identified, or in any other circumstances at the discretion of the Company.
4.7.3 Once the request for documents is made, withdrawals will be blocked until the documents are received. If You fail to provide the Company with the requested documents within 30 days, or if such information or documents prove false or misleading, your User Account may be blocked or closed.
4.7.4 ArabMillionaire Limited reserves the right to carry out verification procedures at any time. Failure to provide requested documents, will cause restrictions on your ability to withdraw funds, and may result in the forfeiting of any funds deposited, or any money won.
5.1 ArabMillionaire Limited supports responsible gaming and has links to one or more organizations which aid persons who have problem with addiction or gaming issues.
5.2 The Company has a maximum monthly deposit limit of €2,000 and a daily deposit limit of €1,000 regardless of a User’s settings. However, a User has the option to further set daily, weekly and monthly limits of:
- Max of €50;
- Max of €100;
- Max of €250;
- Max of €500;
- Max of €1,000; or
- Max of €2,000.
5.3 Upon reaching the limit selected by the User, the User will be prevented from additional deposits for the current day, week or month.
5.4 A User may at any time change the limit. Decreasing the limit will take immediate effect. However, increasing the limit will come into effect after 24 hours from the request.
5.5 A User can also request to be excluded from playing for a definite or indefinite period and can only revoke or decrease such period by changing it in the system or emailing firstname.lastname@example.org. A request to increase a self-exclusion period will take immediate effect. A request to decrease or revoke will take effect 24 hours after receipt of the request where the exclusion was for a definite period, and 7 days where the exclusion was for an indefinite period.
6.1 A User who is aware of any suspicious activity relating to any of the Games provided on the Sites must immediately report such to ArabMillionaire Limited.
6.2 In order to perform any transaction, ArabMillionaire Limited may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) in order to confirm the legal ownership and the origin of the money implicated, the identity of the applicant, and/or to comply with the existing Anti-Money Laundering Provisions.
6.3 ArabMillionaire Limited will report suspicious transactions to the relevant authorities in Malta.
ArabMillionaire Limited reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
7.1 ArabMillionaire Limited and related companies own the rights to all Software, Sites, interfaces, logos, and graphic features available to You on its Sites. These are proprietary information and intellectual property of the Company and are protected by Copyright and Trademark laws and You may only use the Sites for your personal use in accordance with Terms and Conditions stipulated by the Company and applicable laws.
7.2 You will need prior written approval from ArabMillionaire Limited to, to use or display any of its trademarks, service marks, trade names or accompanying logos, located on the Sites — or the marks of a subsidiary or affiliated Company — other than for private use or use contemplated by these Terms and Conditions.
7.3 Other products, logos and service names displayed or referred to on any of the Sites may be trademarks and service marks of other respective companies or organizations and exclusive property of such respective owners. Without the written consent of the owners, trademarks and service marks may not be used publicly.
7.4 Such materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except as provided by the Company or the Sites for social media sharing, or for private or personal use, without the prior written consent of the Company.
8.Complaints and Disputes
8.1 If You have a complaint, You may contact our customer service as indicated on the Company Sites at email@example.com or you can call by telephone at +356 2778 1500.
8.2 ArabMillionaire Limited will use its best efforts to resolve a reported matter promptly, and within 60 days of receiving a dispute.
8.3 If You disagree with a final resolution of the Company in respect to Your dispute and would like to contest it, you can refer the dispute to a registered Alternative Dispute Resolution (ADR) entity listed on our website after you have exhausted the Company’s complaint procedure. The conclusions of the ADR entity are binding upon You and the Company.
8.4 You may bring a claim to the Malta Gaming Authority at the below provided contact information. However, only complaints alleging the Company is partaking in services that are unlawful, unsafe, unfair, or not transparent should be brought to the MGA. The MGA may refer you to the ADR entity listed on our website if it determines the matter falls under the ADR entity.
Malta Gaming Authority
Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Telephone Number: +356 2546 9000
9.1 You enter the Site and participate in the Games at your own risk. The Sites and the Games are provided without any warranty whatsoever, whether expressed or implied.
9.2 Without prejudice to the generality of the preceding provision, ArabMillionaire Limited, our directors, employees, partners, and service providers:
- do not warrant that the Software or the Sites are fit for their purpose;
- do not warrant that the Software and Sites are free from errors;
- do not warrant that the Sites and/or Games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages — whether direct, indirect, special, consequential, incidental or otherwise — arising in relation to your use of the Software or your participation in the Games.
9.3 To the extent permitted by law, the Company’s maximum liability arising out of, or in connection with, your use of the Software, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise) will not exceed €100.
10.Breaches, Penalties and Termination
10.1 If You breach any provision of these Terms and Conditions or ArabMillionaire Limited has a reasonable ground to suspect that You have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds to any damages due by You in this respect.
10.2 ArabMillionaire Limited reserves the right to freeze or close your User Account or cancel any purchases, at the Company’s absolute discretion in case the Company suspect that You are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the Sites, are abusing any of the reward or promotional programs, or are in other ways acting in a manner detrimental to the Company’s business.
10.3 You acknowledge that the Company shall be the final decision-maker of whether You have violated the Company’s rules or Terms or Conditions in a manner that results in your suspension or permanent banning from participation in our Sites.
11.1 If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force and unaffected by such severance.
12.1 ArabMillionaire Limited reserves the right to assign or otherwise lawfully transfer this Agreement without the need for your consent. You shall not assign or otherwise transfer this Agreement to any other person or entity.
13.1 These Terms and Conditions are governed by the Laws of Malta. The Company and the User submit to the jurisdiction of the Maltese courts.
14. Rewards and Promotional Policy
14.1 ArabMillionaire Limited, may from time to time, provide You with free entries to Games, provide promotional tokens, and run other promotional activities. The Company reserves the right to cancel any of the promotional programs or promotional tokens at any time at the Company’s sole discretion.